10 Good Customer Service Examples (and What You Can Learn) (2023)

The companies that are obsessed with their customers set great customer service examples for other brands to inspire. These brands go the extra mile to take customer support to the next level by offering personalized experiences, amazing perks, and high-quality products.

Businesses can grow revenues between 4% and 8% above their market when they prioritize better customer service experiences. Then they prioritize better customer service experiences.

Understanding what is great customer service and provide excellent customer service examples, companies should identify their customer’s needs and take the right actions towards creating a seamless experience.

Those brands that value customers are considered the highest badge of distinction that can be earned by the company.

On the other hand, happy customers generate return business. You will be surprised that 58% of customers are willing to spend more on brands that provide exceptional customer service.

REVE Chat is an omnichannel live chat platform that helps businesses to understand customer needs/concerns better and offer personalized support in real time. Sign up with REVE Chat and empower your support team to create excellent customer service examples.

How Brands Go the Extra Mile in Providing the Best Customer Service Examples?

Going the extra mile for customer examples means actually means making more effort than is expected.

American Express says, 70% of customers say they have already made a choice to support a company that delivers great customer service.

We have broken down some of the key areas on how businesses go the extra mile in setting examples of good customer service.

  • Focus on providing something extra – You can win customers when you go out of the track and provide them superior customer service.
  • Identify the customer needs – When you focus on learning your customer needs you are able to deliver the kind of product or service they are looking for.
  • Show personal interest – Customers are the lifeblood of your business. Taking them personally will help you to create good customer service examples.
  • Keep it both wayscollect and implement customer feedback – Feedback is effective when you do not just collect but implement the feedback to enhance your brand.
  • Try to go above and beyond – There are many good customer service examples that show going the extra mile has helped businesses to retain customers.

Excellent Customer Service Examples from Real Brands

Accenture insights say half of the U.S. customers are no longer making decisions on the basis of price or product selection. They access what a brand says, does and stands for thus creating good and bad customer service examples. The customers are ready to spend extra for brands that have created exceptional customer service examples and expressbrand loyalty by referring it to friends & relatives.

Let us go through top brands that have earned customer loyalty by providing excellent customer service examples

Customer service examples #1 – Rackspace

Rackspace is a global managed hosting provider, serving over 300,000 customers of varied sizes on a global front is an example of good customer service. The company strongly focuses on the commitment to their customer experience strategy, known as Fanatical Support.

The focus on creating great experiences helped them grow into one of the largest infrastructure providers with a revenue run rate of more than $1 billion and an incredible Net Promoter Score of 58.

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10 Good Customer Service Examples (and What You Can Learn) (1)

Rackspace used the NPS metric to measure customer loyalty and in order to achieve a high NPS score, they focused on three elements.

  • They used NPS as a part of the customer satisfaction program for real time assessment of the company’s performance and success.
  • Motivating the new Rackers on the company’s mission and the 5 elements of fanatical support i.e. Responsiveness, Ownership, Resourcefulness, Expertise, and Transparency
  • Achieve high customer satisfaction and building long-lasting customer relationships.

With the help of fanatical support, Rackspace grew into one of the largest infrastructure providers with a revenue run rate of more than $1 billion and an incredible NPS score of 58.

Key takeaways:

  • If your business focuses on achieving higher customer satisfaction, you can choose using NPS and regularly measure it.
  • Practice small gestures like Rackspace’s customer service team. For example, they ordered a customer a pizza while they helped to troubleshoot with a problem – seriously, who doesn’t love free pizza?

Customer service examples #2 – Swanson

Swanson Health Products is a well known mail-order business and has developed to be one of the most popular global commerce companies. The company specializes in selling vitamins and health supplements online. The Swanson lines showcase indigenous and exotic health products of high quality at affordable prices bagging the best customer service example title.

10 Good Customer Service Examples (and What You Can Learn) (2)

Swanson values their customer’s time. It implemented live chat on their website and it had a great impact on the company’s sales as well as revenue. By following the real time support strategy, Swanson was awarded as one of the best customer-centric organizations among 25 top companies. Thus, it has made it place in good customer service examples.

Key takeaways:

  • If your business demands to deliver instant customer support, use live chat as a go-to channel to deliver real-time assistance.
  • With live chat, you can leverage the customer service script template to deliver the best service experience that will boost your customer satisfaction rate and increase loyalty.

Customer service examples #3 – Indian Railway Catering and Tourism Corporation (IRCTC)

IRCTC has launched AI enabled chatbot – Ask DISHA (Digital Interaction to Seek Help Anytime), the next generation eTicketing system to serve millions of passengers every day to answer various queries. IRCTC literally proves the phrase “going the extra mile at work examples” and sets an excellent customer service example.

DISHA, the AI enabled chatbot, promptly answers most frequently asked queries on the ticket booking platform. The bot has around 400 preset frequently asked questions and also capable of predicting user queries to answer customers in zero wait time.

10 Good Customer Service Examples (and What You Can Learn) (3)

The IRCTC has increased the website’s capacity to 20,000 tickets per minute starting from 2000 tickets per minute (in 2014), in the last four years. IRCTC remarked that it is almost a ten-fold increase.

Key takeaways:

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  • You can deliver real time answers to the basic queries asked by your customers that will improve customer experience and your team productivity.
  • With the bot, you can engage your customers when your customer support team is not available and improve the satisfaction rate.

Customer service examples #4 – Commonwealth Bank Australia

Banks are moving towards providing personalized and insightful online banking experiences for our customers, and artificial intelligence along with the powerful technology behind it sits at the center of this shift.

Commonwealth Bank launched a virtual banking assistant called Ceba to provide real-time customer support. The Ceba chatbot is available to more than 6.2 million NetBank and CommBank app customers, taking the bank’s customer interactions to a new level.Ceba is available 24×7. It can recognize approximately 60,000 different ways customers ask for the 200 banking tasks activating their card, checking account balance, making payments, getting cardless cash, etc.

10 Good Customer Service Examples (and What You Can Learn) (4)

Here are some of Ceba’s top Q&As:

  • Can I have a copy of my statement?
  • What is my credit card limit?

The bot also tells customers what they are spending their money on, making it a highly powerful and effective tool for the Commonwealth Bank. CBA has scaled up a system to automatically suggest 20 million conversation starters a day to have with customers in its physical and digital channels.

Key takeaways:

  • You can create your banking chatbot to deliver a seamless end-to-end experience if depending upon the customer requirements. The simple queries will be answered by the bot and the complex ones will be routed to the support expert.
  • Provide your customers with personalized and insightful service experiences that will boost customer loyalty.

Customer service examples #5 – JetBlue Airways

Customers don’t like waiting around too much to get a reply from the brands they interact with.

Responding through proactive channels like email or phone is not enough. Social media is a very important channel that customers choose to connect with your brand.

So, you also need to respond fast to customer comments on social media. Emarsys says 3.2 billion social media users worldwide, and this number is only growing. That equates to about 42% of the current population.

JetBlue Airways is one of the best customer service examples when it comes to response speed with an average response time of 4-5 minutes on Twitter. Thus, it can be assumed that their response times on other channels are taken care of.

10 Good Customer Service Examples (and What You Can Learn) (5)

The response time usually differs depending on your industry and customers. Nonetheless, you should monitor the social media channels your brand is active on, and where your customers prefer to contact you.

With 25 people dedicated to social, JetBlue keeps 24×7 coverage on its Facebook and Twitter channels. Customer communication is streamlined through one Twitter handle, where they try to respond within 10 minutes.

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Key takeaways:

  • Social listening can make all the difference. So, it is very important to practice social listening and actively respond to customer’s comments (both positive and negative).
  • Quickly responding to the customer’s queries makes them feel heard and valued. They are more satisfied and retain with your brand.

Customer service examples #6 – Zillow

Convincing customers isn’t a forte of computers and nor will it ever be. To create an everlasting connection, a human touch is essential. Customers come up with thousands of questions, and if they are left unanswered, they will divert their interest elsewhere.So, businesses should have a service mission based on customer service and improving customer experience.

10 Good Customer Service Examples (and What You Can Learn) (6)

Zillow focuses on the design of its website to offer the best user experience. Even though the home page, provide all the information a user may need. Users can easily search for homes to buy or to rent.Further, locations can be searched according to name, address, neighborhood, city and zip code. Other information, such as mortgage rates and agent information are also available. This is how the real estate company is counted in the best customer service examples.

Key takeaways:

  • A visually appealing interface plays an important role to provide a delightful digital experience and is the main part of customer service. So, adapt the design concept seriously to outperform your competitors.
  • Provide easy navigation and all the essential information nested beautifully across your homepage.

Customer service examples #7 – DSW (Designer Shoe Warehouse)

DSW has encountered tremendous growth, which has also meant mounting customer service pressure yielding millions of inbound calls per year. DSW turned to SmartAction to collaborate on a self-service strategy to augment its NICE inContact platform with conversational AI.

The big box retailer who was discount-focused and just brick-and-mortar store is today a leader from an omnichannel customer experience perspective. They deliver amazing experiences, not only in-store but also through our mobile app and our website.

10 Good Customer Service Examples (and What You Can Learn) (7)

With IVA, the Virtual Agent powered by SmartAction, interacts with customers in a similar manner to a live agent. The bot greets the customers, identifies the intent and authenticates the customers. The intent that is complex is routed to the live agents while the simple ones are handled by IVA.

The ROI was 85% of our customers had complete identification and authentication through IVA. It resulted in an overall 19% reduction in agent handle time and 30% increase in CSAT. And this made DSW enter in the top customer service examples.

Key takeaways:

  • Implementing a chatbot solution can help to scale your customer support during the peak time without any additional cost.
  • You can easily use the bot to collect the customer information that can be used by the agents to further process.

Customer service examples #9 – The Ritz-Carlton Sarasota

Ritz-Carlton is the globally acclaimed hotel company that is committed to excellent customer service. It aids to reinforce and promote employee engagement in their regular work to focus the smallest thing that can help to build better customer experience.

10 Good Customer Service Examples (and What You Can Learn) (8)

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John DiJulius left his laptop charger in his room when he left the hotel. He thought of calling them but before he called, he received an air package next-day from The Ritz-Carlton Sarasota.In the package was the charger with a note asking if was it okay and an extra charger for Mr. John.The Ritz-Carlton Group President, Herve Humler, said in his interview with Forbes, ‘the key of making customer service visionary is team engagement.’

Key takeaways:

  • Ritz-Carlton empowers customer service employees with the authority to spend up to $2,000 per day to improve customer experience. Similarly, you should structure and incentivize your team so employees can have more power to resolve customer queries.
  • You should focus on measuring qualitative and quantitative customer feedback apart from the total queries resolved that was assigned in a day.

Customer service examples #10 – IKEA

Like many other stores, IKEA also focused on customer retention. The customer support team ensured that every single visit to IKEA is a positive experience.They focused to deliver high-quality service by being available and being tuned in to the customers’ needs – before, during and after a purchase. It thus is one of the bestexamples of good customer service in the retailsector. Their major work areas include:

  • For customer relations, the agents welcomed customers and provide them all kinds of advice and information using their comprehensive product knowledge.
  • At the returns desk counter, the agents showed extra courtesy when customers returned the product to maintain their goodwill.
  • At check out, it was direct interaction with customers so having deep knowledge of the products, services, and different payment methods IKEA offers are important.
  • Ballroom IKEA wanted kids to enjoy their visit to the store in order to help parents in shopping. In the ballroom, you supervise the children and ensure that they are safe.

10 Good Customer Service Examples (and What You Can Learn) (9)

Forbes ranks IKEA’s brand as the 46th most valuable in the world (at $11.9 billion) and annual revenues are just shy of $40 billion, gained from its 345 stores in 42 different countries. IKEA meets the customers-first purpose, the customers-first business plan, and it has also instituted the Human Resource Idea.

Key takeaways:

  • Focus on giving peace of mind to your customers while shopping by taking care of and supervising their kids.
  • Give the best in person experience by advising and answering all the queries related to products or services.
  • You can also offer free home delivery and free assembling with a minimal charge.

Customer service examples #10 – Betterment

Betterment a well known online investment advisor, used proactive chat invites to engage with their important customers when they sign up for a new account. Handling the monetary demands of customers demand high credibility and trust.

10 Good Customer Service Examples (and What You Can Learn) (10)

Apart from the established user experience (UX), Betterment made a smart attempt to move customers down to its exceptional investment funnel. Live chat proactive chat offers the opportunity for advisors to provide instant, personalized financial services to new customers so they can invest with confidence.

99% of first-time website visitors are not ready to buy. The role of the support representative is to identify the intent of their prospects, nurture them through their education and evaluation stages and deliver high quality leads to their sales team so they can close the deal.

Key takeaways:

  • You should always focus on identifying the needs and requirements of your customers.
  • You can educate and recommend the best deals to your customers to close a sale successfully.

Final thoughts on creating excellent customer service examples

The above customer service examples prove that customer service is highly imperative for businesses of all sizes and industries. But can you figure out the common thing in all these customer service examples?

Listening and acting on customer feedback. With good customer service feedback examples, you can understand how important it is to collect and work on customer feedback. The best way to offer service to your customers is what they are looking for and listen attentively to their experience with your brand. To monitor all the channels your company is active on is equally important to know what customers say about your business.

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Besides that, regularly survey helps to acquire feedback. Send the surveys according to the customer lifecycle stages, and be sure to analyze all the responses deeply. Share the results with all the departments in your company to ensure that you are all on the same page when it comes to providing customer service.

There is no short cut to keep your customers satisfied so upgrade your quality of customer support. But signing up with REVE Chat will not only help to deliver real time support but also personalize it based on their needs. Sign up with REVE Chat and level up your customer support. Hopefully, the above-mentioned examples help you to pick up pro tips to apply in your business to create excellent customer service examples.


What is a good example of good customer service? ›

To recap, this includes: Making sure you and your staff are knowledgeable about the products you sell. Being available for customer questions and responding promptly (even if it's negative feedback) Doing what you can to go above and beyond and make customers happy and feel special.

What have you learned in customer service? ›

As a skill set, customer service entails several qualities like active listening, empathy, problem-solving and communication. Customer service is used in many jobs at every level. While traditionally you might think of customer care as a service from a business to a consumer, it is also applicable within a business.

Can you give us an example of good customer service? ›

What are some examples good customer service? In retail, examples good customer service include remembering and appreciating repeat customers, forging a local connection with shoppers, putting your product knowledge to good use, and more. Read on below to discover what you can do to level up your customer strategies.

What are the 7 qualities of good customer service? ›

7 Must-Have Qualities of a Stellar Customer Service Rep
  • Problem-Solving Skills. The number one skill you need to excel in for good customer service is problem-solving. ...
  • Clear Communication. ...
  • Friendly Attitude. ...
  • Empathy. ...
  • Business Acumen. ...
  • Product/Service Knowledge. ...
  • Strong Time Management.

What are the 3 most important things in customer service? ›

Essentially, the 3 important qualities of customer service center around three “p”s: professionalism, patience, and a “people-first” attitude. Although customer service varies from customer to customer, as long as you're following these guidelines, you're on the right track.

Whats the most important lesson you've learned from working with customers? ›

Patience is the key to virtually understanding any situation that comes across a phone call or chat session. By taking the time to listen to a customer's needs and wants, we show them we care. Patience gives you an advantage over your competition.

What can you learn from service? ›

Through service learning, students: Learn more about their relationship with the communities they engage with. Learn more about their capacity for serving others. Refine their decision-making abilities and acquire other career-related skills.

What is the hardest lesson you learned about customer service? ›

5 Lessons Learned from Customer Service Failures
  1. Sometimes customers are wrong. Make it easier for them to be right. ...
  2. Taking ownership doesn't mean taking blame. It's human nature to be defensive. ...
  3. Customer service is a tough job. ...
  4. Don't forget the human touch. ...
  5. Give your agents the freedom to make things right.
7 Feb 2016

What is good customer service simple answer? ›

What is good customer service? Good customer service means consistently meeting customers' expectations. Great customer service is quick, easy, personalized, and empathetic. Companies that deliver excellent customer service take the time needed to understand the needs of their unique customer base.

What does customer service mean to you best answer examples? ›

Example #1

"I think customer service is anticipating your customer's needs — oftentimes, for things they don't even know they need. And, [it means] providing support in a way that they know you care about what's important to them."

What is customer service example answer? ›

For example, customer service in part means being a good public face for the company. That means being courteous and pleasant to customers or clients. However, another important part of customer service is communication—you need to listen to people's concerns and answer questions in a clear, efficient manner.

What are the 5 values of great customer service? ›

When you demonstrate the values of accountability, optimism, authenticity, respect, trust, and communication, you can earn the loyalty of your customers. People choose brands that are a reflection of their values.

What are the 8 principles of customer service? ›

Here is a set of 8 principles of customer service for your business to abide by:
  • Be accessible.
  • Be prompt.
  • Be clear.
  • Be transparent.
  • Prioritize quality over quantity.
  • Provide the human touch.
  • Learn the ins and outs of your product/service.
  • Be ready to go the extra mile.
18 Jan 2021

What is a 5 star customer service? ›

Five-star customer service means making it so your customer never has to explain anything twice, and your customer service team has any information they need right at their fingertips. In fact, truly excellent support means customers don't even have to explain things once.

What is your best customer service skill? ›

Here are the top customer service skills your representatives need, according to data.
  1. Persuasive Speaking Skills. Think of the most persuasive speaker in your organisation. ...
  2. Empathy. ...
  3. Adaptability. ...
  4. Ability to Use Positive Language. ...
  5. Clear Communication Skills. ...
  6. Self-Control. ...
  7. Taking Responsibility. ...
  8. Patience.

What is the most important part of good customer service? ›

The Most Important Customer Service Skills
  • 1) Respect. The idea behind respect is that you treat others the way you would like to be treated. ...
  • 2) Patience. Customers with problems are going to want to talk. ...
  • 3) Self-Control. ...
  • 4) Concern. ...
  • 5) Attentiveness. ...
  • 6) Empathy. ...
  • 7) Flexibility. ...
  • 8) Communication Skills.

What are the 4 keys to customer service? ›

There are four key principles of good customer service: It's personalized, competent, convenient, and proactive. These factors have the biggest influence on the customer experience.

How can I improve my customer service skills? ›

Here are 15 customer service skills along with step-by-step instructions on how to improve each one:
  1. Develop empathy as your cornerstone. ...
  2. Exude positivity by watching your words. ...
  3. Practice patience by knowing your triggers. ...
  4. Aim for clarity before persuasion. ...
  5. Keep it simple, stupid. ...
  6. Cultivate curiosity through questions.

What is important to learn during customer interactions? ›

Learning how to create positive customer experiences while retaining your company's culture is paramount to that success. Each customer interaction not only provides insight into the experience of a particular customer, but also adds another data point to your customer base's satisfaction as a whole.

What did you learn from customer service training? ›

Effective customer service training programs aim at improving your employees' communication, problem-solving, listening, organizational, and team-building skills. When employees are trained well on all of these aspects, the way they deal with customers changes drastically.

How can you learn about your customer experience? ›

How to Measure Customer Experience. Analyze customer satisfaction survey results. Identify the rate of and reasons for customer churn. Ask customers for product or feature requests.

What are 4 types of service learning? ›

This list gives an overview of the different types of service learning while providing a sense of how you can use the methodology with your students.
  • Direct Service Learning. ...
  • Indirect Service Learning. ...
  • Research-Based Service Learning. ...
  • Advocacy Service Learning.
11 Apr 2017

What are the 4 actions of service learning? ›

Direct, Indirect, Advocacy and Research

Indirect Service might take the form of fundraising or collections.

What are the three types of service learning? ›

There are three types of community service and service-learning: direct, in-direct and advocacy.

What have you learned about customer satisfaction? ›

Customer satisfaction (CSAT) is a measure of how well a company's products, services, and overall customer experience meet customer expectations. It reflects your business' health by showing how well your products or services resonate with buyers.

Why are strong customer service skills important? ›

They are responsible for representing your brand when interacting with potential buyers. Customer service can break a company's chance to turn a potential customer into a loyal customer. After a positive customer service experience, 89% of consumers report they are more likely to return and make another purchase.

What is quality customer service? ›

Quality customer service involves providing efficient, quick, and friendly service to customers as well as building strong relationships with them. It also entails responding to customers' issues in time and handling any complaints swiftly.

How can you be a good customer? ›

How To Be A Good Customer
  1. Share the good times as well. ...
  2. Respect the company's policies. ...
  3. Provide feedback. ...
  4. Remember that the support agents are people too. ...
  5. Explain better.
28 Oct 2015

What is a good example of customer service interview question? ›

General and Common Customer Service Interview Questions

What does good customer service mean to you? What's the best customer service you've ever received? What do you consider to be the most important skills when providing customer service? How do you ensure you maintain good communication with every customer?

What does customer service mean to you in 20 words? ›

“Customer service means going above and beyond to keep the customer happy, whether that means answering any questions they have or resolving issues with a positive attitude. Customer satisfaction is the top priority, and hopefully creating loyal, returning customers.”

What are the 10 most common interview questions and answers? ›

10 most common interview questions and answers
  • Tell me about yourself.
  • What attracted you to our company?
  • Tell me about your strengths.
  • Tell me about your strengths.
  • Where do you see yourself in five years?
  • Tell me about a time where you encountered a business challenge?

What are the 6 basic customer needs in service? ›

7 main types of customer needs
  • Friendliness.
  • Empathy.
  • Fairness.
  • Control.
  • Alternatives.
  • Information.
  • Time.
18 Sept 2020

What are the 5 keys to fully know customers? ›

What we found was that fully understanding the customer journey involves five key steps:
  • 1) Building the business case. ...
  • 2) Identifying the channels. ...
  • 3) Acquiring the data. ...
  • 4) Joining the dots. ...
  • 5) Measuring effectiveness. ...
  • Non-existent. ...
  • Beginner. ...
  • Intermediate.
31 Mar 2017

What are the 6 key elements of customer service? ›

6 Key Elements to Include in Your Customer Service Strategy
  • A Company-Wide Mission.
  • A Recruitment Process to Hire The Right People.
  • A Commitment to Ongoing Training.
  • A Customer Service Policy.
  • A Focus on Empowering Your Team.
  • An Effective Feedback Loop.
17 Apr 2020

What is the 10 5 rule in customer service? ›

The 10 and 5 rule is a simple guideline that is widely used in the hospitality industry. The rule dictates that when a staff member is 10 feet from a guest, the staff smiles and makes direct eye contact, and when they are within five feet, the staff verbally greets the guest.

What are the 7 Elements of service? ›

ADVERTISEMENTS: Seven elements used in marketing mix for service are as follows: (1) Product (2) Price (3) Place (4) Promotion (5) People (6) Physical evidence (7) Process. The marketing concept dictates that marketing decisions should be based upon customer needs and wants.

What are the 7 steps of customer service? ›

7 Steps to Developing a Customer Service Strategy
  • Create a Customer Service Vision. ...
  • Assess Customer Needs. ...
  • Hire the Right Employees. ...
  • Set Goals for Customer Service. ...
  • Train on Service Skills. ...
  • Hold People Accountable. ...
  • Reward and Recognize Good Service.
5 May 2020

What are the 3 A's in customer service? ›

The three A's are for when you mess up—and that's why they're so hard for most businesses to swallow, because business people tend to like to avoid the hard part: apologizing. But here's where you get the magic formula, and it goes like this: acknowledge, apologize, act.

› Blog › Customer Experience ›

Companies big and small know the key is consistency. Customers expect the same treatment no matter where they go. The benchmarks for good customer service are h...
An excellent customer experience can change the way customers think about a company. It can also build loyalty. A guide to the customer service resources below....
Great customer service examples can give you ideas on how to better serve your customers with proven results from businesses using them in the real world.

What is a good example of customer service interview question? ›

General and Common Customer Service Interview Questions

What does good customer service mean to you? What's the best customer service you've ever received? What do you consider to be the most important skills when providing customer service? How do you ensure you maintain good communication with every customer?

What is good customer service simple answer? ›

What is good customer service? Good customer service means consistently meeting customers' expectations. Great customer service is quick, easy, personalized, and empathetic. Companies that deliver excellent customer service take the time needed to understand the needs of their unique customer base.

What does customer service mean to you best answer examples? ›

Example #1

"I think customer service is anticipating your customer's needs — oftentimes, for things they don't even know they need. And, [it means] providing support in a way that they know you care about what's important to them."

What are your biggest customer service strengths? ›

Your List of the Most Important Customer Service Skills (According to Data)
  • Patience. ...
  • Effective Listening. ...
  • Attentiveness. ...
  • Time Management. ...
  • Willingness to Improve. ...
  • Knowledge. ...
  • Ability to Admit You Don't Have the Answer. ...
  • Thick Skin. One third of customers say they'd rather clean a toilet than speak with customer service.

What is excellent customer service? ›

Excellent customer service means going beyond meeting your customer's basic needs. It involves much more than providing support in a timely and pleasant manner. More importantly, it means doing everything possible so your customers are not merely satisfied. They're actually happy with your products and services.

What is a good customer service experience? ›

The key to good customer service is building good relationships with your customers. Thanking the customer and promoting a positive, helpful and friendly environment will ensure they leave with a great impression. A happy customer will return often and is likely to spend more.

How do you give a 5 star customer service? ›

  1. 5 good customer service examples to provide great service. Respond as quickly as possible. Know your customers. Fix your mistakes. Listen to your customers. ...
  2. 3 ways to improve customer service. Deliver context-based support. Innovate the customer journey. Invest in human and automated service channels.
10 Oct 2022

How can you be a good customer? ›

How To Be A Good Customer
  1. Share the good times as well. ...
  2. Respect the company's policies. ...
  3. Provide feedback. ...
  4. Remember that the support agents are people too. ...
  5. Explain better.
28 Oct 2015


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